Delivery

 

What delivery options do you offer?

Free standard shipping for order values over 50 euros / 500 SEK Depending on the size and weight of the package, it is sent as a consignment note or traceable to an agent.

 

Your order is sent as a consignment note to a door or agent. Unfortunately, we cannot control how a consignment note is delivered (mailbox, outside the door or delivery point).

 

Express handling for a fee - the package ends up first in the queue and is sent with the next delivery

More information about the service can be found here

 

Traceable delivery to any DHL agent

Express handling for a fee - the package ends up first in the queue and is sent with the next delivery

More information about the service can be found here

 

What are your delivery times?

The delivery time below is calculated in working days. Weekends and public holidays are not included.

3 – 5 Working days

2 – 5 Working days

 

Is my package traceable?

For traceable delivery options, a tracking link is available in the delivery confirmation email or in some cases sent by SMS.

 

It does not look like my package has left your warehouse yet even though I have received a delivery confirmation, has it been despatched?

If your package is traceable, it may take up to 48 hours before the tracking link is updated.

 

Where's my package?

If your package is trackable, you can click on the link in the delivery confirmation or on my pages to follow your order. It can take up to 48 hours before the link is updated from the time your package is despatched from our warehouse.

 

What happens if I don't pick up my package at the relay point on time?

If you do not collect your package on time, it will be returned to us and we will then apply a handling fee. Therefore, even if you wish to exercise your right of withdrawal, you must collect your package and return it to us using the documents that's included inside.

 

What do I do if my item is damaged during transport?

Take pictures of the damage and send them to our customer service for assistance.

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